Standard Chartered Bank — wrong charges

Address:	395005
Website:	www.sc.com

To
The manager,
Standard chartered bank limited,
Ug4 & ff-4 manav mandir,
Near sargam shopping centre,
Towards surat dumas road,
Parle point,
Surat. Gujarat

Cc
The managing director,
Standard chartered bank,
19, rajaji salai
Chennai 600 001

Date november 28th, 2015

Subject: deficiency in services

It is with regret that i am writing this letter to you as i want to bring to your kind notice that extreme trouble and inconvenience i have undergone due to your negligent services.

I was having a credit card of your bank vide account number being [protected] and i have paid sum of rs 27, 000/- in due time but bank put some interest of rs 627 approx against the same. I co-ordinated with your bank on which they assured that will reverse it but nothing has happened. Due to this behaviour of bank, i have stopped making the payment but then i pad rs1600/-, rs 2500/- and rs 3300/-, respectively, as minimum payment thrice and then finally stopped making a payment.

However, i have also filed the complaint with rbi but did not get the proper response. Now the interest reached rs. 30000/- and your bank is asking for rs 59243/- for ndc and it is unfair and unjust.

In spite of my several complaints to your bank, my problem was not resolved and no one has ready to help me with it. The entire episode has left me in a bitter taste and i am extremely disappointed with your pathetic services. I have been facing lot a mental stress, agony and have wasted immense loss of time and money due to your deficient services. With a great hope and hearing about a healthy reputation of your brand name. I had availed your services but to my utter disappointment, i have faced the worst.
I would like to notify you that your actions are liable under section 2 (1) (G) of the consumer protection act for deficiency of service that means any fault, imperfection or shortcoming or inadequacy in the: quality, nature, and manner of performance that is mandated to be maintained under law or under a contract.
I would like to emphasize that:
. Your service has been utterly negligent and inadequate.
. I have undergone a lot of extreme stress and mental agony because of your unprofessional conduct.
Giver the above sequence of events, i request you to kindly ask me to pay the valid charges (Around rs 30000/-) and get ndc from the bank at the earliest. Moreover, i request you to compensate me with an amount of rs 29000/- for the extreme stress and mental agony you have caused to me.
Warm regards,
Mr. Tasvir patel
Ambica fab, plot no a/15/12 2nd floor,
Sai kripa building, udhna road no 9,
Nr arogya bhavan,
Opp : shree laxmi moters,
Udyog nagar udhna, udhna
Surat, gujarat
Mobile no +91 [protected]