Star Health And Allied Insurance Co. Ltd. — Claim Partially Rejected Despite Valid Receipt and Proofs 30,000 Not Paid

I am filing this complaint against Star Health Insurance for rejecting ₹30, 000 from my father’s hospitalization claim, despite submitting all valid documents. The total bill from Neptune Hospital, New Delhi (18/03/2025 to 22/03/2025), was ₹93, 155, of which only ₹59, 055 was settled.

I submitted:

Receipt No. 512 for ₹30, 000

Doctor’s signed letter explaining the charges

Breakup/invoice for ₹30, 000

All documents clearly show this amount was for legitimate medical consultation charges during hospitalization. Yet, Star Health rejected it with vague reasoning like “no breakup” or “duplicate billing, ” which is not justified as the receipt and bill numbers are different.

I have raised grievances on multiple official platforms — IRDAI, PG Portal, NCH, and Ombudsman — but no fair resolution has been provided. The delay and rejection have caused mental stress and financial burden.

I request urgent intervention so that other consumers are not subjected to the same treatment. I am also pursuing legal remedies through appropriate channels.