State Bank of India — complaint on ATM card transactions and Attitude of Staff

Address:

Hyderabad, Andhra Pradesh

I, U. Viswanadham, Customer of SBI at Musheerabad Branch, Hyderabad with S/B account No. [protected]. On 10.1.15 balance is Rs.8.23 lakh.Then, on 10.1.2015 &11.1.2015 (Saturday evening & Sunday) i received 3 messages that my ATM card ([protected]) was used for Rs. 20000 each, even though i haven't used card. When i checked Mini statement, there was no such transactions. Safe side, i changed my pin on 11.1.15. But card operated with old & new PIN. then I changed PIN once more. Surpisingly, card operatable with all the 3 PINs. I suspected something fishy and blocked the card by SMS.On 12.12.2014 (Monday) I approched BM with all happenings in a letter form requesting to: i) Verify the messages/ said transactions ii) let me know how a card can be operatable wit 3 PINs simultaneously. iii) unblock card. Before that transfer the balance into a FDR. BM entrusted work of FDR to one officer, who completed the job. When i asked for acknowledgement, she asked me to approach Manager (operatios), where i waited for long time. In total it took 1 hr 30 min. by the time i came out of bank with acknowledgement. As there was no info from the bank even after 9 days w.r.t. happenings on 10th, 11th, i prepared reminder letter dt. 21.1.15 and approached BM. He directed me to Manager (operatios). He disposed of 3 customers before me and left his seat (may be on some other work). After waiting for 25 min in total i again went to BM, informed the position with a hope that he will receive the letter. But he asked me to wait till Mangr (op) comes to seat. I left the bank in dismay and posted the letter from my work place, Bowenpally. The above shows very casual and callous approach to an issue which has to be attended on priority. since withdrawal messages received and card operatable with 3 PINs and account has sizeable amount of Rs. 8 lakh+, the issue should have been enquired immediately. surprisingly so far no info this regard. I don't know whether they are taking steps to unblock card or issue new card.