State Bank Of India — Complaints repeatedly closed without doing the needful

Address:

New Delhi, Delhi, 110025

I am writing this grievance to bring to your kind notice that i am having savings account bearing number [protected] in state bank of india with its branch located in saket. I have been facing problem related to different types of otp which i should receive on my registered mobile number linked to my account which is [protected] as per the nature of my transaction. I have visited the branch also regarding this problem earlier and i was told that the problem will be resolved but nothing has happened after that visit. I also called on the branch numbers which are 29552548, 29555895 several times but to my surprise no one is bothered to pick up the phone and when the phone is picked up by mistake it is not answered and after that when the number is dialed again it gives busy tone. I have complained in sbi cc also regarding the above mentioned issue vide follwing complaint dockets which are os[protected], os[protected], os[protected], os[protected] and os[protected]. To my surprise on all the occassions complaints are being closed without doing the needful and the problem remains. It is therefore requested that kindly do the needful if the problem can be resolved or i can be notified so i can get my account closed immediately and open my savings account in some other bank so as to avoid any further inconvenience which has been caused to me due to this issue.