State Bank of India Credit Card — deduction of amount

I'm using sbi credit card i done the transction of 2643 on grocery shop on 6th march 2020 two times 2643 is deducted two times from sbi credit card i call customer care on 7th march 2020 he told with in a 24 hours amount will be refunded the amount is not refunded so again call customer he told that we working on this issue till now money is not refunded again email to customer care almost more than ten times till now amount is not refunded and statement is came in that statement two deduction amount is that bills please help me to refund my money as soon as possible.