State Bank of India — Difficulties in payment of premium for SBI life at Local SBI branches through other banks cheques and misbehavior of staff regarding.

Address:

Adilabad, Andhra Pradesh

Dated : 25.04.2015 To, The General Manager, State Bank of India, HYDERABAD. Respected Sir, Sub:- S.B.I. Life Insurance – Payment of Premium – Non-response from S.B.I. Adilabad main branch in payment of SBI Life Premium and misbehavior of Sri. Ramesh, Field Officer with customers – proper action request – Reg. *** I Sk. Meera R/o. Adilabad please to inform you the following facts for information and further action in the matter duly considering the problems faced by me, in payment of SBI Life premium. I am the Life Insurance Policy holder with Insurance Policy No. [protected] (Subh Nivesh). I have approached the S.B.I. Adilabad main branch for payment of Life Insurance Premium which is due in the month of April 2015. The S.B.I. Adilabad has not agreed to accept the premium neither in the shape of cash nor in the shape of cheque of other banks. The S.B.I. authorities have refused to receive the premium amount in cash and demanded for the payment through demand draft where as the other insurance companies or not insisting for payment in the shape of D.D., being an account holder of Andhra Bank, Adilabad requested the banker to accept the premium through cheque payable at Andhra Bank, Adilabad issued in favour of S.B.I. life insurance company ltd., duly indicating my Life Insurance Policy Number. Even then the banker has denied for receiving cheque also. Further I would like to inform you, that besides, refusing cash and cheque towards payment of my Life Insurance premium the behavior of Mr. Ramesh, Field Officer working in S.B.I. Adilabad (main branch) with me / customer was very bad is the main cause of my upset. On 25.04.2015 at 11:10 A.M I went to S.B.I. Adilabad (main branch) to meet the Chief Manager for explaining my problem in payment of premium within the time limit. Sri. Ramesh Field Officer S.B.I. Bank Adilabad who was sitting beside the seat of Chief Manager in his chamber, while I entered in to the chambers of Chief Manager he enquired about my visit I said that I want to see the Chief Manager but he has snatched the papers from my hands and stated that S.B.I. is no way concerned of other banks cheques in payment of S.B.I. life premium. The field officer has intentionally inter feared in to my issue without permission of Chief Manager and behaved rudely with me being a responsible bank official. Immediately I have informed same to the LDM Adilabad. Even after I meet and explaining my issue to the Chief Manager regarding payment of premium and non acceptance of other banks cheque or cash, as a result the payment of timely premium is being delayed. The Chief Manager has repeated the reply what the field officer has stated and expressed his inability and advised me to approach S.B.I. life Office or pay at Hyderabad. I felt that being an Chief Manager and head of the Bank he was not uttered nay word against the misbehavior of the filed officer Mr. Ramesh, Being a customer I felt that the State Bank of India is leading bank in the banking sector in the country and implementing several schemes in addition to insurance but it is unable to take the responsibility of a S.B.I. life customer to facilitate required service to the policy holder without any inconvenience. Therefore I Request to issue necessary orders to all SBI branches to take care of S.B.I. Life customers and facilitate to accept any banks cheques in payment of the premium, and go through the content in the memorandam and take necessary action at an earliest. Early positive action is solicited in this regard. Thanking You Sir. Yours faithfully (Sk. MEERA) SBI Policy No. [protected] and Joint Director (Planning) Collector Office : Adilabad. Cell No. [protected] Copy to District Collector, Adilabad and Chairman DCC & DLRC. Copy to the LDM, Adilabad for information and necessary action