State Bank Of India — fee excess DRS

The SBI-Mico Layout branch in Bengaluru, KA has deducted Rs.498 on 7th April 2015 as FEE EXCESS DRS (Narration) from my SBI Savings Account # [protected]. This amount has been deducted from my account without my knowledge. This is an unethical banking business which this bank is performing. There was no mention of this information anywhere in the bank brochure. The customer doesn't recognise what this transaction means and for the customer it only means robbing customer's hard earned money or cheating the customer.

I request the authority to refund back my hard earned money .

THE SBI WITHOUNT ANY NOTICE CHARGING A FEE FEE EXCESS DRS, WHEN CALL TO CUSTOMER CARE SAYS GO TO HOME BRANCH, WHEN GO TO HOME BRANCH THEY DOES
NOT GIVE ANY SATISFACTORY ANSWER, .CUSTOMER CARE SAYS MAINTAIN 25000/-MINIMUM BALANCE THEN THESE CHRGES ARE NOT IMPOSED, BUT IN APRIL- MAY 2015
PERIOD I PROPERLY MAINTAIN 25000 + IN MINE ACCOUNT BUT RESULT IS SAME ONCE AGAIN FEE EXCESS DRS CHARGES IMPOSED AND RS 882 DEDUCTED FROM MINE ACCOUNT, WHEN CALL TO CUSTOMER CARE SAYS
NOT ANY MINIMUM BALANCE REQUIRED WE ALWAYS IMPOSED FEE EXCESS DRS OVER 20+ TRANSACTION
THERE IS ALSO AN PROBLEM NEITHER HOME BRANCH NOR CUSTOMER CARE GIVE SATISFACTORY ANSWER
THAT HOW FEE EXCESS DRS WORKS

Sir/Mam.
From my account Rs. 60/- has been charged but i do not know why. So please give me the correct information about it. And it is showing FEE EXCESS DRS.
What is this DRS?

deducted to my amount 462 today morning 08/07/2015

deducted to my amount 462 today morning 08/07/2015