State Bank Of India — Fund debited but i did not get any money through ATM

Address:

Ludhiana, Punjab

My name is Inderjeet s/o Prem chand. I am having account in sbi in samrala road Ludhiana branch. My account no. is[protected]. I tried to transfer fund through ATM of Gulzarbagh on 28/9/2014. But it was fail transaction. Even I did not press the button of debit option on ATM machine. Amount of 5000 rs was debited from my account when I checked my account summary on internet banking. I lodge a complaint at the same day. The complaint number is AT[protected] given by the customer care. They closed that complaint by saying that you have debited 5000 rupees from the ATM. But I did not get any money on that day. After that they gave me email id of their seniors. I also registered a complaint on that email id and waiting till now but there is no response from the seniors. I went my home branch and they said to go Bihar and talk to that branch. When i went there they told me to contact home branch. Now i am feeling helpless. Please help.