State Bank of India, Ghaziabad — staff is not ready to work. dealing with customers in very absurd manner.

Dear Sir/ madam, I, Ritu Miglani, have opened a jan-dhan a/c ([protected] - HEMA KANDPAL) of my helper at SBI, Kavinagar, B-Block, Ghaziabad branch last year. First they opened the a/c after 2 months and so many reminders with a very rude behaviour. Now she went to the branch for NEFT transaction to make payment of her son's medicine. She waited there almost 1:30 hr, but after that the staff denied to do NEFT. Second thing, my parent's a/c's are also there and they are sen. citizen. whenever we visit the branch for any purpose, everybody used to say that there is a staff shortage or server not working, whoever is the customer whether sen. cit or female or anybody. They dont cooperate. I have, even so many customers have made complains to the Br. Mang. regarding this but no result. U please reply that something can improve this system or not. we have to bear their rudness or should we close our a/c's in this branch. And if they cannot manage then why dont they close the branch. Pls. reply soon. Regards Ritu Miglani [protected]