State Bank of India — Money deducted but not transferred

Address:	Kestopur chandiberia Kolkata - 700102
Website:	sbi.co.in

My name biswanath shaw

My complaint no.84819615, 85080878
My account number [protected]
Branch code - SBIN0014534 (kestopur)
regarding the deduction of 5000Rs
imps transaction
Transaction Id - Reference No. UA[protected]
Date - 15.02.2022
Respectively. has not been resolved and kept pending since from 5days . From the status is (Your Complaint has been routed to Branch:INTERNET BANKING for immediate redressal. Complaint Status/Resolution : The issue has been taken up with our concerned team.We expect to resolve this issue at the earliest.) But the complaint is not resolved and kept pending for more than 5days
Please help this issu.