State Bank of India — Non receipt of atm card and cheque book

I opened a sb acct on 25/5/17 in sbi sector 93 noida in name of alka singh and as told by branch staff that my atm/cheque book will be delivered on my address in 5 days, but my atm card and cheque book is not received yet. I personally contacted the branch staff to find out about the delay but the staff are not polite and well behaved. Non cooperated me. I also contacted on the phone number of this branch and after pick they just avoided. This is not good as some abhinay sharma attended and misbehaved. Pl reply how much time it takes for its issuance. It may be looked into and resolve my case as my entire work is suffering