[Resolved]  State Bank of India — Non tracing of my misplaced fixed deposit folio

Address:

Gaya, Bihar

Dear Sir, I am writing this email on behalf of my mother Smt. Sheela Sinha (W/o (Late) Dr. Kapil Deo Narain Sinha). I wish to state that my father (Late) Dr. Kapil Deo Narain Sinha, after his retirement from the services of the Government of Bihar in the year 1995, had transferred his savings account from State Bank of India Hazaribagh Branch to State Bank of India, Purani Godown Branch, Gaya. Out of the said proceeds, he had created one fixed deposit of Rs. 20, 000/- (rupees twenty thousand only). The details of the said fixed deposit is mentioned below: ODTC A/C No: [protected] S T D R No: 66796 Amount at the time of FD : Rs. 20, 000 FD Holder Name : Kapil Deo Naraian Sinha Date of maturity 15/07/1999 However, after my father's demise in March 1998, the certificate of the said fixed deposit was misplaced. Since, then we have visited the said branch of SBI umpteenth times with all the requisite documents including renunciation by all the legal heirs of my father in favour of my mother Smt. Sheela Sinha, affidavits, letters from two persons holding account in the said branch etc., Here, I also wish to state that I hold a joint account with my mother in the same branch of SBI (S.B. A/c no. [protected] - Parag Kumar Sinha and Sheela Sinha) and three STDRs. I wish to state that the branch is yet to trace the said fixed deposit and my mother is yet to receive the money due to her on account of redemption of the said FD despite several complaints to your esteemed offices. Every time we visit he branch we are given one reason or the other for non disbursement of the money. It is very disheartening to know that a bank of SBI's stature and capabilities has not been locate a fixed deposit. The latest reason that has been advanced is that the FD was opened by my father and since then the FD A/C number got changed due to transition of manual paper based system to computer based automated system. In such transition, new account number got assigned to my father's FD and now its untraceable. Furthermore, the concerned officials refuse to take the documents stating that these documents too may be misplaced in the process. I request you to take urgent steps for resolution of my complaint/request failing which I on behalf of my mother would be constrained to take other legal measures available to me. You can understand that my patience with your banking system has reached its nadir due to non resolution of my complaints since last 14 years or so. My mother is a senior citizen and stays with me at Mumbai because of her medical conditions and it is not possible to go to the said branch of State Bank of India (Godown Branch, Gaya). I have sent emails in this regard earlier as well and as a routine have received complaint no. as well. However, nothing beyond that. Requesting for immediate attention and resolution, With regards, Parag K Sinha [protected] on behalf of Smt. Sheela Sinha (w/o Late Dr. Kapil Deo Narain Sinha)