[Resolved]  State Bank Of India — not allowing the customers to deposit the amount below 50000 over the counters

Address:

Tiruchirappalli, Tamil Nadu

That I DUKHABANDHU BEHERA having a/c no-[protected] an exiting customer of SBI since 2008. The IFS CODE is SBIN0001363 which is situated at BHEL Campus TRICHY.I used the deposit the money over counter since then . But after the new Cash Deposit Machine (CDM) is installed here, the Bank officials are preventing us to deposit the money over the counter and forcing us to deposit it through CDM if the amount is below Rs 50000.Because there is only one CDM and the customer volume is big it takes more time to finish our job. In addition to the woes the customers are not accustomed enough to operate the CDM.some times the CDM is full in cash and it does not carry any more cash that time the CDM automaticallystops.most of the time the CDM aslo remains out of service due to technical glitch. if the CDM is actually installed for the better service of the customers it can be used when the banking hours is over and the customers should be allowed to deposit over the counter in the bank which adopts the single window operation system and green channel. It should not be mandatory to use the CDM to deposit the money for all the time.