State Bank of India — not providing drafts

hello sir I m a customer of SBI I have a problem related to draft .whenever I go for draft in our home branch they always refuse to make that they always told that machine is not working if we have to approch cities for these small requirement then what is the advantage of that branch for us.our home branch is SBI chakrajmal and issue is related to that branch.plz solve this issue as soon as possible so that we can take advantage of banking which is our right.