State Bank of India — passbook not issued

Address:

Gurdaspur, Punjab, 143531

I opened a savings account in State Bank of India, Dinanagar branch in 2013. At that time i got a kit which contained a cheque book and a debit card. I went to Tamilnadu for graduation in 2013. My account was deactivated as no transaction was made using that account. In 2017, I went to the home branch, reactivated my account and gave application for passbook issuance. But at that time the printer was not working in the bank branch, so i did not get passbook at that time. Now in 2018, I went to bank and asked for the passbook but the guy told me that passbook has already been issued to me. But have not got any passbook.