State Bank Of India — RD Deduction issue

Address:

New Delhi, Delhi

Hi All, I have opened my RD account [protected] in SBI RK puram branch on 2013 with amount 1500 for an year and and i have requested to deduct amount for RD from my saving bank account([protected]) in SBI only In the initial, 3000 were getting deducted from my account automatically and when i complaint for the same in branch, a person working there named Sachin had confirmed to adjust this amount in next month installment. In the last month of year, the amount has not deducted and i was not aware of the same and now when i have recieved amount in my account, it is showing 17280 (4 % interest credited on amount) I have visited branch number of times but nobody is willing to response and getting only one answer that last installment has not deducted and penalty being charged. Also i transferred my account to SBI tilka ngr and when i requested for the same query, they are saying that we are not free to ans your query . Visit your home branch where you have opened the account. Is this kind of service been provided to customer by world no 1 bank. Please response to my query.