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State Bank Of India — Refund issue regarding the bank

My name is Yeshashwini and I had ordered an mobile phone of RS.Amount 15649 in Amazon on 8th octoober 2023 and after 9th october I returned this order due to personal reason. And on 11 october 2023
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
(74766513283340465712528 ) . I have been contacting amazon and the bank but none is responding properly . If this goes on like this whom should we ask for help. This is a serious issue and action needs to be taken .So
please kindly respond to this complaint it's very urgent.
Thanks you sir
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