State Bank of India — Refund of declined amount to credit to my s.B.Account

I furnish the following details for your information and request to take action

On 26-5-13 i have written a letter to paynet @billdesk.Com that i have remitted my credit card payment on 20-5-13vide transaction i.D.[protected] for a um of rs.4034. But i have receivd a letter from the above as detailed below.
As requested by you please note that the following payment was declained while processing through bill desk'.

Card no [protected]
Payment amount rs. 4034
Payment date 20-5-13
Payment trough credit /debit card
Transaction i.D. Mspg [protected]
Please quote your transaction i.D.For any quary relating to this request.

But on verification of my s, b, a/c on that day after receipt of this letter i have notice that the debitd amount was not refunded, hence i have requested the above paynet srvice to refund the amount.

Due to non receipt of any reply i have remind the above on 18-7-13 to rsolve my request,
But even after my reminder i havenot received any reply from thebank authoritiesso i have lodegd a complaint vide ticket no po[protected] to sbi card division to refund my acccount
But till date i have not received any reply or rfund of amount

Hence i request you sir to kundly look into the matter and kindly slove my request at any early date

S, s, radhakrishnan 91 [protected]