[Resolved] State Bank of India — Revised Cash Deposit Charges at non-home branches of SBI

santosh88

from Kolkata, West Bengal

Address:

Khordha, Odisha

Hello All, I am very dissatisfied with SBI's new revised cash deposit charges at non-home branches from Rs. 10/- to Rs. 50/- w.e.f 8th March 2014. This matter is very harassing to all of SBI's customers. I request to the authority of SBI to change their new regulation for continuing customer satisfaction to SBI.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

ashishdas.das

from Mumbai, Maharashtra

Let me know if you contest the statements as below.
1. X holds an Account with SBI in branch "a". If X (in person) deposits cash in branch "a" or any other branch "b" there is no fee to deposit cash.
2. If Y deposits the same cash in X's account, either in branch "a" or in "branch "b", the minimum charge is Rs. 50 for cash deposit.
3. If Y deposits the same cash into X's account through a walk-in into any other (other than SBI) bank's branch and does a NEFT (Cash-NEFT), the fee is a maximum of Rs 6. Similarly, SBI branches too are required by a RBI mandate to facilitate Cash-NEFT if a walk-in customer wants to deposit cash into a bank account different from SBI.

Questions:
Who would ensure the awareness of the above among the people for whom it matters?
Who would ensure that a seamless system is in place for SBI to effectively and correctly implement points 1-3?

Ashish