State Bank Of India [SBI] — 2:40pm lunch break made us to sit for 1/2hr

This is about SBI Manikonda Branch, Gachibowli, Hyderabad, Telangana.
Where I visited to reactive my account after coming back from USA, firstly they were really not informative and at around 2:40pm they made us to wait for 1/2hr and more saying the person is at lunch, as far as RBI rule lunch is at 1 to 2 between and that’s in batches so that the customer and business doesn’t wait but this was very upsetting.
WE CANNOT JUST SAY THIS IS INDIA AND THINGS ARE ALWAYS A LIKE, INSTEAD WE CAN ALSO BE BETTER.

You can see in the video where people gathered in manger room, instead one can come out and help us and the one who is already working as u see is not the right person that’s what they communicate. And they are many other waiting with us.