State Bank Of India [SBI] — About irresponsibility of staff

Hello,
I have approached sbi for my education loan. the manager was very good.He has given me the sanctioned letter and my visa also got approved.That manager got transferred and another got into force..I gave all the required documents.After three weeks he told that he has no rights to sanction the loan as it is a rural bank.

He would have said these words before.He did not look at the file even once.many times I have visited the branch to talk on this.he never said about this.suddenly he said those words.even the field officer was very bad..she didn't even tell us to sit and show minimum respect.

We approached sbi as it will be favourable to us.but seeing this kind of behavior with the customers disappointed us .