State Bank Of India [SBI] — About my MUDRA LOAN ACCOUNT charges

Address:

SBI BANK

Respect sir/madam

my name is p.Pavani kumari
i have a sbi cc mudra loan on ur sbi bank

my sbi loan no--[protected]
ifsc code--sbin0005151

i ask manager sir about my mudra loan pending balance

sir told 17100/- is pending

at last year ending i had clear total my sbi loan amount of rs--17100/-

but iam not using my sbi loan

i paid total balance

since 2 days before i gone to our sbi bank to closure my loan with closure application

but manager sir told
again outstanding pending amount on ur loan

please pay & close ur account

but why sir 2 months before
i had asked & paid totally due amount

why again outstanding

sir told it was some charges like insurance & some other else

but i had taken 2.5 lakh loan only

i had paid 95% loan due at 1 year back

iam not using or i do not know about charges

i pay totally due amount below loan time only

why sbi bank is make like this waste charges on us

if i have any pending or iam using monthly payment on due amount
charges will apply

with out using or no pending amount how insurance charges apply on my account

if i donot paying payment insurance will apply