State Bank Of India [SBI] — about the reward points

Address:

Hoshiarpur, Punjab, 146001

I am an sbi account holder and i am having an platinum sbi debit card and i wanted to redeem my reward points or login in sbi rewards.. But unfortunately i can't register on sbi rewards as they give me an reference number and says u will be informed at some days and still i can't get any solution and when i called customer care they said complete your kyc, dammit guys i opened my account through lotus and it can only be opened as if i have done my kyc beforehand and kindly find this solution and reply please