State Bank Of India [SBI] — about to release of mortgage of my property

Dear sir,
I have repay my house loan before scheduled. Today i have approached to branch to accept paper required for release of mortage. But branch manager mr. Pande replied me in arrogant manner that "before you say something... I am on deputation. I can't help you in any manner better u may come after 8 days. I urged him pl. Go through my account no. As it has been no dues or not. I have time limit to release mortage... But fail to do so... And mr. Pande repeatedly used arrogant language which is not suits to manager of sbi. Firstly i have waited up 1hour and 15 min for him as he is busy in lunch.
Sir pl. Do needful actions againstsuch inefficient ineligible officer.
Thank you in anticipation