State Bank Of India [SBI] — Account balance deduction

Address:

Kolkata, West Bengal, 700004

I tried ti withdraw Rs.4500 from one of SBI ATM on 11jan 2017 but it was showing unable to process.Then again i tried the same but again it qas shown unabke to process.On the next day 12jan 2017 when i checked my account details i had found that Rs.9000 had been deducted from my account.Then i called SBI customer care but they told me that they will raise thecomplain after 48 hours.Now today 14 jan 2017 after 48 hours when i again called SBI Customer care they informed me that still there is no updates in their system regarding that day and they are unable to raise the complain.Now it is really very much annoying situation for me because its my hard and soul money and still from the SBI customwr care side they are not giving any resolution and even i didnot get my money back.please look into the matter as an urgent basis.