State Bank Of India [SBI] — Account Transfer Amount

Address:	Chennai, Tamil Nadu, 600125
Website:	retail.onlinesbi.com

From past 4 weeks I am trying to reach to nandambakkam branch to update at least my personal details (Mobile Number alone) and to enable fund transfer, but didn’t see any changes from day 1. But Rs.115 has been deducted from my home branch (Perumalpuram), Without changing my personal details how they can deduct the amount.Please find the attached mail conversation.

Transfer Initiated : 5th Jan 2017
Transfer amount deducted : 6th Jan 2017
Contacted Branch in person : more than 4 times

Mail History

From: Iyyappan Srinivasan
Sent: Wednesday, January 25, 2017 11:47 AM
To: 'Head.[protected]@sbigeneral.in'; '[protected]@sbi.co.in'
Cc: 'iyyappan.[protected]@gmail.com'; sbi.[protected]@sbi.co.in; SBI PERUMALPURAM
Subject: RE: Transfer of my account to 2239

Thanks SBI General Team.

Hi SBI Team,

From past three weeks I am trying to reach to nandambakkam branch to update at least my personal details (Mobile Number alone) and to enable fund transfer, but didn’t see any changes from day 1.

For updating existing customer detail maximum how many hours it is going to take? But very next day of my request amount of Rs 115 has been deducted from my account. They have deducted amount but they didn’t even update the branch detail. Then for what service they deducted?
So I am not satisfied at all with your service. Whenever I call to customer care or to reach branch in person no one is there to attend and also not getting any proper response.

If you can’t update my details tomorrow let me know I will close my account. Please share the process to close account.

Even I had raised grievance but they had simply closed the request saying it has been resolved.

Regards,
Iyyappan S

From: Head.[protected]@sbigeneral.in [mailto:Head.[protected]@sbigeneral.in]
Sent: Wednesday, January 25, 2017 11:36 AM
To: Iyyappan Srinivasan
Cc: 'iyyappan.[protected]@gmail.com'; sbi.[protected]@sbi.co.in; SBI PERUMALPURAM
Subject: RE: Transfer of my account to 2239

Dear Sir/Madam,

I wish to inform you that we are an Insurance company and the below matter does not pertain to SBI General Insurance. You may contact SBI's customer care on [protected]@sbi.co.in

Regards,

Head - Customer Care

SBI General Insurance Company Limited
[protected], Natraj, Junction of Western Express Highway & Andheri-Kurla Road, Andheri (East), MUMBAI 400 069.
________________________________________________________________________________...⇄
Toll-Free[protected] &[protected] | Facsimile:[protected] &[protected] | Website: www.sbigeneral.in

Iyyappan Srinivasan[protected]:55:16 PM---Hi SBI Team, From past three weeks I am trying to reach to nandambakkam branch to update at least my

From: Iyyappan Srinivasan
To: SBI PERUMALPURAM, "sbi.[protected]@sbi.co.in", "head.[protected]@sbigeneral.in",
Cc: "'iyyappan.[protected]@gmail.com'"
Date:[protected]:55 PM
Subject: RE: Transfer of my account to 2239
________________________________________

Hi SBI Team,

From past three weeks I am trying to reach to nandambakkam branch to update at least my personal details (Mobile Number alone) and to enable fund transfer, but didn’t see any changes from day 1.

For updating existing customer detail maximum how many hours it is going to take? But very next day of my request amount of Rs 115 has been deducted from my account. They have deducted amount but they didn’t even update the branch detail. Then for what service they deducted?
So I am not satisfied at all with your service. Whenever I call to customer care or to reach branch in person no one is there to attend and also not getting any proper response.

If you can’t update my details tomorrow let me know I ll close my account. Please share the process to close account.

Even I had raised grievance but they had simply closed the request saying it has been resolved.

Regards,
Iyyappan S

From: Iyyappan Srinivasan
Sent: Saturday, January 21, 2017 2:48 PM
To: 'SBI PERUMALPURAM'; 'sbi.[protected]@sbi.co.in'
Cc: 'iyyappan.[protected]@gmail.com'
Subject: RE: Transfer of my account to 2239

Hi Team,

Could you please update on this. I am really in urgent need of money. At least provide me online transaction privilege or cheque book . Thanks!

Regards,
Iyyappan S
[protected]

From: Iyyappan Srinivasan
Sent: Friday, January 20, 2017 2:30 PM
To: 'SBI PERUMALPURAM'; 'sbi.[protected]@sbi.co.in'
Cc: 'iyyappan.[protected]@gmail.com'
Subject: RE: Transfer of my account to 2239

Thanks a lot,

Hi Branch Manager (Nandambakkam),

I had requested for the branch transfer from 04766 to 02239 branch. As per the below mail it has been transferred. But still I could see the branch details as Perumalpuram and also my mail Id & Mobile number have not been updated. I am in urgent need of money, could you please help me on this. Thanks!

Regards,
Iyyappan S
[protected]

From: SBI PERUMALPURAM [mailto:sbi.[protected]@sbi.co.in]
Sent: Thursday, January 19, 2017 9:32 AM
To: Iyyappan Srinivasan
Subject: RE: Transfer of my account to 2239

Sir

Your account was transferred as requested. Here onwards kindly contact the transferred branch for further details.

Regards
Branch Manager
Perumalpuram

From: Iyyappan Srinivasan [mailto:Iyyappan.[protected]@lntinfotech.com]
Sent: Wednesday, January 18, 2017 8:13 PM
To: sbi.[protected]@sbi.co.in
Cc: iyyappan.[protected]@gmail.com
Subject: RE: Transfer of my account to 2239

Hi Team,

For the branch transfer request amount of RS 115 has been deducted from my account on 6th

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