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State Bank Of India [SBI] — Amazon refund initiated but not received after waiting for many days

Iam Katepalli Jaya Vardhan Kumar having account no [protected] from SBI JAGGAIAHPET with IFSC CODE SBIN0020170.
I have ordered a product on amazon worth Rs.462 (paid through UPI) on 4th october 2023.
I have received an empty package and when I contacted them said they will give me a refund.
And they said they have initiated the refund of Rs.437 on and gave me a refund reference number (RRN[protected].
I have contacted my home branch and also SBI customer care.
But I have not got any resolution from them.

Please help me through this.
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