State Bank Of India [SBI] — (Amazon refund issue)they initiated refund but I didn't get my amount.

My name is koti and I had ordered (renewed)tecno pova 2 ( dazzle black, 6gp ram, 128 gp rom) of RS.12, 749 in Amazon on 11 march 2022 and after on 11 march 2022 I cancelled my order due to personal reason.And on 11 march 2022 Amazon initiated the amount to my card but I still didn't get the money .Amazon send this refference number( ONUS[protected] and told me to fill charge dispute form but state bank server shows some error.so please kindly respond to this complaint .It is very urgent .My card number is ([protected]).
Thank you sir,
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