State Bank Of India [SBI] — amount deducted but amount not dispatch cash

I have made complaint no [protected] against the amount of 10000 which i have made from bankofindia atm fvd9010 amount not dispatch from atm but deducted from my account txn #[protected] its been 7days until now no information regarding refund kindly help and refund my amount to my back account as soon as possible i have made two transactions on 8th may from same atm first transaction is successful and got money from fvd9010 atm 2nd transaction amount 10000 debited from sbi bank account but no dispatched cash from bankofindia fvd9010 atm kindly help its been 7days until i raised my complaint but no process on that complaint until now