State Bank Of India [SBI] — amount deducted but money not dispensed from sbi atm due to power cut

Address:

Flat No. B405 Katariya's Theme Park Mandla Road, Tilheri, Jabalpur, Madhya Pradesh, 482001

Hello!

On saturday, 22nd february 2020 i tried to withdraw an amount of rs1000/- from sbi atm located outside jabalpur railway station platform number 1.
The money deduction sms came on my mobile and while the atm was about to dispense money the power went off and by that time the money was deducted from my account.
I complained to sbi customer care on phone and that assured that the money will be auto credited within 5 working days but it still did not come in my account. Also i wrote an email to sbi whose ticket number is - [protected] on 27th february 2020 but sbi didn't took the mail seriously and my problem have not been solved till now.
Its 3rd march 2020 today and still my money is not credited to my account.
I request you to please take some necessary action and solve my problem at the earliest.

Below is the withdraw sms from bank and other details :

Sms - rs10000w/[protected]@sbi atm s1bg[protected] fm a/cx2935 on22feb20txn#2598avlbal rs56110 if not w/d, fwd this sms to[protected]/call[protected]or[protected] to block card

Account number :[protected]
Name : ajay kanojia
Atm from which money was withdrawn - sbi outside jabalpur railway station platform no. 1
Date of transaction :[protected]
Amount - rs10000/-

Regards

Ajay kanojia
Jabalpur (M. P)
[protected]