State Bank Of India [SBI] — amount stuck in atm machine but amount is debit

Address:

SBI bank ATM Harijan Basti Seelampur location., 110094

Sbi bank.

Greeting for the day.

Holder name :- mohd inaam

Complaint number :- [protected]

I would like to inform you that. I was doing 10 thousand withdraw from sbi bank atm harijan basti seelampur location.

But when i was doing 1st transaction of 10 thousand amount that was successfully done and 2nd transaction also done.

But when i was create 3rd transaction of same amount and put the amount in atm machine, then while the counting money in inside atm machine, then same time atm light is cut i did not get my money.

I had wait inside atm approx. 20 min, then light was come again, then machine automatically come on working mode. Till then my amount is debited from my account. But that time i am not received the amount against this transaction..

The issue created was 31 january 2019 time approx. 7pm to 8pm.

Note:- i have already raised complaint to axis bank cc team.

Complaint number: - [protected],

Sometime latter against this complaint number i found msg from axis/sbi side they said to me the transaction is being done same day. Then i asked about evidence. Then axis bank customer care again give me new complaint number for evidence and they want time approx. 17 days. Second complaint number is this ([protected]),

After 20 days later i had call again to axis bank about complaint status. But they told me your compliant has been rejected, you need to go your branch.

After 1 days later i had visit to branch and meet to mr (Vivu) axix bank jyoti nagar branch 110093 new delhi,

But mr vivu told me you can raised the fir, we are unable to help in this matter,

*i am very harassment from both bank side,
*if the no putting inverter in your atm machine it’s your fault
*where is my mistake

Please take it matter seriously and close it asap.