State Bank Of India [SBI] — amount wrongly debited from my sbi fastag account

Sir,

1. My vehicle no is ma3ewb22sjd462476 (I. E. Tn-67 bx 9311). A sum of rs 70/- has been debited from my fastag account on 06 jan 2019 at pudur pandiyapuram vide transaction id no[protected][protected].

2. But an amount of rs 315/- has been additionally debited from my fasttag account on 11 jan 2019 against adjustment at pudur pandiyapuram on 06 jan 2019 vide transaction id no[protected][protected] cbd[protected].

3. Copy of screenshot of the said transaction is attached for your reference.

4. On the day (I. E. 06 jan 2019), i was used defence identity card at toll free of pudur pandiyapuram. Also, toll free is exempted for defence person.

5. The same was informed to customers care of sbi fastag through email and telephonecally many times. No response has been received from customer care.

6. Please take necessary action for refund of wrongly debited amount rs 385/- (70/- +315/-) at the earliest.