State Bank Of India [SBI] — ATM Guard Misbehaved

Address:

SBI ATM, Dalhousie Road, Gandhi Chowk, Pathankot, 145001, Opposite City Center Mall

I have an account with SBI at their NRI branch in Chandigarh. I was visiting Pathankot and tried using the SBI ATM located on Dalhousie road opposite Dominos pizza near the Dhangu road intersection.

It was around 9 pm and their was a guard sitting outside chatting with someone. I tried asking him about the timing of the ATM while he was in conversation with his friend. He got upset and spoke very rudely to me, so I asked him why he was misbehaving. At this point he got very upset and started abusing me verbally using unspeakable words. I took his picture and he tried to snatch my phone while his abuses continued to increase as I walked away.

The badge on his shirt said "rudra security services", but there was no visible name tag.

This was a horrible incident and it is unbelievable that a professional bank could hire such irresponsible people to address their security concerns.