State Bank Of India [SBI] — atm money not dispensed yet debited- not resolved after 7 working days as assured

Hello
My account number is [protected] at IFSC code 0002255. I tried to withdraw 10000 rupees on 07/12/18 which didnt get dispensed as it showed temporarily unable to dispense cash but the amount got debited(txn#[protected]. i tried from a different ATM and i got the money. the successful transaction was txn#[protected].
i registered a complaint with the customer care and i got a complaint ticket which is [protected]. They said within 7 working days it would be resolved. After repeated calls and assurances nothing has been done.