State Bank Of India [SBI] — atm withdrawal but no money received but money deducted from my account

Address:

Krishna, Andhra Pradesh, 521105

I'm try to withdrawal money from sbi atm hanuman junction with andrabank debit card on 21/01/2019 but money not received but deducted from my account. I raise a complaint at andrabank later they get mail like transaction success from sbi. Today i visit sbi branch at hanuman junction and asking about cc tv footage they reply no cc tv on that atm. Now they said that atm was not working from 25/1/2019. Who responsible for my money. If i want raise a fir they need cctv footage. How they run atm without cctv. How they give assure to customer money