State Bank Of India [SBI] — Atm withdrawal cash not dispensed but money debited - csh wdl

Address: Sector 19 Noida

Sir I went to SBI ATM in sector 16A Noida and tried to withdraw Rs. 10, 000. Cash was not dispensed but amount was debited from my acoount. The following transactions are showing:
ATM WDL ATM CASH 9915 BHEL... Rs 10, 000
REVERSE ATM WDL Rs 10, 000
CSH WDL Rs 10, 000

Now I am in loss of Rs. 10, 000 and have complained thorugh customer care number many times but everytime my complaint is closed stating wrong transacyion details provided. I have raised my complaint in my home branch Sector 16A Noida as well but money has not been refunded yet.