State Bank Of India [SBI] — atm withdrawal gone wrong

Address:	Chandigarh, Punjab, 160030
Website:	Sbi.co.in

On 13.10.2018 i withdraw the money from my account the amount of rs. 5, 000 and 500 but i did not get the amount but the atm is saying timed out again and again. Then i supposed to be go other branch for the need of money like hdfc bank atm near to me then i withdraw the money of rs. 5000. On the next day (14.10.2018) in the evening i supposed to be need the money of rs. 15, 000 and after that i check the mini statement then i show the deducted amount of money (5000 & 500). I wait the refund of money but i did n't one amount of rs. 500 is reversed but i did not show in my account i call the customer care. Customer care saying sir u should wait for 72 hrs. But till now i dont get my money back from your back hand. On 14.10.2018 i did not withdraw the money of rs. 5000 & 500 so how can possible without using the atm. Please help me out
My account no. [protected]