State Bank Of India (SBI) — ATM Withdrawal issue

Address:

Krishna, Andhra Pradesh

I have done a Withdrawal of Rs20000 from an SBI atm in Vijayawada and i got only Rs19600 cash. There was a 100Rs note in the middle of 500Rs notes. Immediately i went to the branch and complained to the manager. But they didn't take any complaint and asked me to go to ATM branch somewhere and didn't even give me a phone number to call and register a complaint. Later i have called SBI ATM care toll free number and registered the complaint regarding the same. After few days even they closed the complaint saying it is a successful transaction. I didn't even get the receipt from ATM for that transaction but 20000Rs deducted from my account. Please consider my complaint and let me know what needs to be done to get it resolved.