State Bank Of India [SBI] — Auto loan closed but EMI still getting deducted

Address: SBI NFC branch near ECIL

Hi Team,

This is Surya i have taken auto loan from SBI in year 2017 and closed the auto loan on 2-Aug-2022 by visiting bank and bank had given me the closure letter and form 35 and I received a message stating loan is closed.
Now today ie. 5-Aug again my EMI got deducted from my Citi bank account and had spoken to manger of that branch she informed me like no more deduction will happen but it surprise that bank employees are also given wrong info to customer or there are not aware of next procedure.
Now at last customer is suffering and i need to roam around the bank to get the refund

So team requesting you to resolve my issue and want my refund amount to my bank account.

Auto loan No: [protected]
Closed on : 2-Aug-2022
Branch: SBI NFC branch near ECIL