State Bank Of India [SBI] — bad service, unnecessary high home, loan rate management don't bother to reply

Address:

Silver county road, near harlur Road, 560068

I have a home loan account with SBI koramangala 3rd block branch, and recently the manager changes there and he is literally giving us the tough time. While across the banks the home loans rates have reduces we are still paying whoping 9.1 percent of interest rate. when we asked the branch manager that we want to shift to other bank as SBI is charging so high rates, he is not giving us the papers for transfers. its almost 2.5 months now for this.
And wow where competition is so high in this sector sbi complaints doesn't work online.
So we are left with no option apart with paying high rate.

And then we say that private banks loot us...
see the condition of govt banks its loot with mental torture.