State Bank Of India [SBI] — bank manager refusing education loan by stating that the percentage of marks (56%) is low

[email protected]

from Lucknow, Uttar Pradesh

Address:	227409
Website:	www.sbi.com

The branch manager of sbi - gauriganj branch was very reluctant for entertaining our request for the education loan, the various reasons stated by him are as below:-
1) first he said come after 10 th october as we are having ongoing audit and we will not process any education load request but at the same instance want to give us personal loan & loan on my fathers pension.
2) when we requested again and again for the entire time he asked us to submit the application.
3) when we inquired about the loan application on 05th october they stated that on aadhar card only the year of birth is mentioned and we can issue the loan (Whereas passport, 10th certificate was already there to verify the dob)
4) when we countered his aadhar card argument he then stated that the percentage of marks is less (57%) and we will not issue the loan at any cost. If you want we can issue a personal loan or loan on pension.

I want to bring into your notice that my brother is fulfilling all the eligibility criteria's and that's why he was given offer of admission. You may refer the attachments as below. On above this his behavior was also rude and insensitive.
We are required to deposit the fees of my brother on or before 10th october and this unnecessary delay has caused lots of mental and emotional pressure on my father and my family as now we have to bear all the expenses from my fathers saving which he had saved for my sister's wedding.
I request you to please look into it and help us securing education loan & reimbursement of the amount paid as fees of my brother for study in canada.

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 07, 2018

Updated by [email protected] Few figures were updated...

The Branch Manager of SBI- Gauriganj Branch was very reluctant for entertaining our request for the Education Loan, the various reasons stated by him are as below:-
1) First he said come after 10 th October as we are having ongoing Audit and we will not process any Education Load Request but at the same instance want to give us Personal Loan & Loan on my fathers pension.
2) When we requested again and again for the entire time he asked us to submit the application.
3) When we inquired about the loan application on 05th October they stated that on Aadhar card only the year of birth is mentioned and we CAN NOT issue the loan (Whereas Passport, 10TH Certificate was already there to verify the DOB)
4) When we countered his Aadhar card argument he then stated that the percentage of marks is less (56%) and we will not issue the loan at any cost. If you want we can issue a personal loan or loan on pension.

I want to bring into your notice that my brother is fulfilling all the eligibility criteria's and that's why he was given offer of admission. You may refer the attachments as below. on above this his behavior was also rude and insensitive.
We are required to deposit the fees of my brother on or before 10th October and this unnecessary delay has caused lots of mental and emotional pressure on my father and my family as now we have to bear all the expenses from my fathers saving which he had saved for my sister's wedding.
I request you to please look into it and help us securing Education Loan & reimbursement of the amount paid as fees of my brother for study in Canada.