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State Bank Of India [SBI] — bhim sbi pay

I made a transfer of rs 15000 to my ppf account from my savings account of sbi through bhim sbi pay app. Transaction timed out but money was debited on 4-1-19. It was not credited to my ppf or my savings account. When i raised a diapute they said my account was credited but it wasn't. The customer care didn't help. My sbi pay ticket number is 556431. Attached herewith my bank statement details as a proof.
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    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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