State Bank Of India [SBI] — cannot receive high security password. nro acc# [protected]

Address:

110016

I have to transact amount on urgent basis from my NRO account
Requested IIT, Hauz khas branch to change my mobile number in their record or send password through e mail. it is more than a week, not getting any reply from them. have completed all the formalities

Ref no for on line request is : EHS[protected]
Thanks

Sudesh behl

[protected]
[protected]@hotmail.com

Need yr help