State Bank Of India [SBI] — cash deposit in cdm machine not credited

Address:

Bangalore Urban, Karnataka, 560048

Hi,

My name is pruthviraj ganiga n, having account in sbi mahadevapura branch, due to some emergency i had to deposit sum amount of rs.23500/- into cdm michine on 30/10/2017 10.35 am which is installed in the branch. But after confirming account number and cash deposit, machine took money but at last it shows an error as timed out.

I went and complained about it branch yesterday (10/30/2017) and wrote a letter to manager. They are very irresponsible, they are not understanding customers emergncy sensitivity. They said they took out money out from machine and found excess money, now waiting for report to be generated, asking me to wait for 7 days. Firstly tell me, why do we deposit money to cdm machine? Due to emergency right?
But why this irresponsible behavior by staff?

Please look into it and help.

Thank you,
Pruthviraj ganiga n
Ph # +91 [protected]