State Bank Of India [SBI] — cash not received while withdraw through aadhar no at allahabad bank mini branch pos

Sir,
I have honour to state that I withdrawn ₹10000/ through Aadhar no on 13 mar 18 from allahabad mini branch, baurva saidpur ghazipur which base branch code is -0211999 and cash not dispense but 10000/ deducted from my account with transaction ref no[protected] .I am holding my a/c no-[protected] and CIF No-[protected] in sector 31 C Chandigarh branch code-05864.
I further talk to SBI customer care so many time then I am able to lodge a complaint in SBI customer care with ticket no-[protected] on 26 mar 2018 but still my complaint is pending.
Therefore I request you to take further action to refund my amount.
Your faithfully,
Umesh kushwaha
Mob no-[protected]