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State Bank Of India [SBI] — cash stuck in cdm

I was sending money to my friend who is in very much need of money.. I used cdm of sbi chandivali branch for depositing 21000 on 29.01.19. But money got inside the machine without any receipt and my friend does not got his money.. I filled the written complain in chandivali branch on 30.01.19.. But as today is 2.02.19 i or my friend dosent got money back till now.. I am going bank everyday but they are not entertaining me.. I am senior citizen my pension is this much only.. Please help me to resolve this problem
Depositor name - prakash ch mishra, depositee name - abhijeet kr, date of cash deposite 29.01.19, time 03.10 pm (5 min +-), account no - [protected] sbi bhagalpur.. Amount 21000
Denominations - 2000×10 =20000and 500×2=1000 total 21000.. Please help me to get this.. For this i will be very thankful.. Prakash ch mishra
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Complaint Status


[Feb 03, 2019] State Bank of India [SBI] customer support has been notified about the posted complaint.
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    State Bank of India [SBI]
    Customer Care Service
    Customer satisfaction rating
    28%
    Complaints
    24350
    Pending
    0
    Resolved
    6846
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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