State Bank Of India [SBI] — cash withdrawal - from sbh, v. n. colony branch, hyderabad

Sir / madam,
Today[protected] / 11.15 am) i went to sbh bank, v. N. Colony branch, hyderabad to withdraw rs.2000/- from daughter's debit card, as she was unable to go their and all the atms were dry. So i directly went to the above said branch to withdraw cash from the cash counter.
Their the cashier asked me:- "whose this debit card?"
I replied:- this debit card is of my daughter's.
Cashier said:- your daughter must come to withdraw the cash, we will not allow you to withdraw. As we got instructions from our higher authorities, to pay cash directly to the authorized person only.
I'm shocked to hear this. Kindly tell me " is their any such instructions given to sbi group banks.???