State Bank Of India [SBI] — cash withdrawal through self cheque

Address:560020

At sbi branch 01626, kumarapark, bengaluru, the staff refuses to admit cash withdrawal of less than rs 40, 000 through self cheque. They insist on using atm facility only.

Whether there are any rbi/sbi guidelines on this limitation. Please furnish details.

Kindly advice the bank to withdraw this instruction since it discourages senior citizen customers like me.
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