State Bank Of India [SBI] — cersai fees

Address: Thane, Maharashtra, 400601

I took home loan from sbi and as per loan sanction letterr my emi was inr 79, 748/-, and i was paying on time, but in sbi internet banking my emi was reflecting as inr 81, 071/- i highlighted same to sbi saket road branch but they fail to give me any information.

On 28th march 2019 they charged me inr 118/- as 'cersai fees nov 18’, then again i told branch why i am charged this then they told me this is because of difference in emi due to system error they couldn’t change my emi so i have been charge inr 118/- and branch manager told me it will be revert back to my account but till date inr 118/- is not credited to my account and

On 24th august 2019 they have also charged me inr 10, 900 as 'single sided repa - irr loan recovery' without any prior information or they never told me about this, and this amount i had kept to pay lic premium

Kindly look in to this issue and requesting to reverse both amount in my account

Thanks

Regards
Rashid khan