State Bank Of India [SBI] — charged more additional charges by sbi credit card authorities

Address:	Gurgaon, Haryana, 122002
Website:	sbicard.com

Respected sir / madam,

1. I am the customer of sbi credit card since mar 2015, my card no is [protected], payment mode auto debit from my saving bank account of sbi.in some times i was received text message in my mobile that we have received payment of rs _ via auto debit for your sbi card and after few days again i received message that your sbi card payment of rs._ via auto debit has bounced because of technical problems. After receipt of the message i had paid the payment through neft which takes few days, but sbi credit card authorities charged for the delay, which is not fault of me.

2. Recently, i was lost my sbi card on 01 apr 2017 at delhi in dtc bus, then i filled fir and requested to sbi card authorities for new card. I well known that their service is very poor, hence i paid min due amount as on 01 apr 2017 and conditioned that i will pay the remaining amount when and after receipt of sbi card. As per my agreement i was paid remaining balance of card used amount after receipt of card during jul 2017. I am not activated the same because of that time i had charged with more additional charges by sbi authorities. However, i expressed the problem to md & nodal officer of sbi card, but they are not solved as loyally.

3. Since 01 apr 2017, i am not utilised the card, however they are charged additional charges and forced me to pay the additional charges and warned me. Now approx rs. 7500/- has charged with out utilise the card.

4. In view of the above, you are requested to consider the above facts and gave suitable directions please.